FAQ

Can I return/exchange my purchase?

If there's an issue with the order you received, return it to us within 14 days of delivery and we’ll be happy to issue a refund (minus shipping costs). To be eligible for a return, your item must be unused, unworn, unwashed, and free of odors and stains. 

Unfortunately since our apparel items are mostly pre-orders, exchanges may not always be possible. We order our apparel in limited quantities, so the likelihood that we'll have any other sizes in stock will sometimes be rare. If this is the case, we'd be happy to provide you a refund provided you meet the criteria described above.

If we are able to make an exchange, buyer is responsible for all shipping costs.

How do I apply the iron on patches?

① Place the patch anywhere on the article of clothing.

② Cover the patch with a thin cloth, and then iron on. Avoid using iron directly on the patch to protect the patch under high temperature.

③ Keep pressing the iron around 40 to 60 seconds with the temperature approximately 120 to 150 degrees Celsius, depending on the thickness of the cloth.

④ Move the iron, wait for cool down completely.

⑤ If adherence is not perfect, please repeat action step 3&4.

What is the "Velcro Conversion Kit?"

 The conversion kit includes a pair of black hook and loop self adhesive pieces. The hook side is cut to the shape of the purchased patch. The loop side is a rectangular strip large enough for the patch. The self adhesive backing is industrial strength, but for best results, wait 12 hrs for the glues full strength. And as always with our patches, we recommend sewing for the most durable attachment. 

How do your apparel items fit? 

Tie-Dye Shirts:

Adult

Unisex Jersey Short-Sleeve:
(in inches) S M L XL
CHEST WIDTH 18 20 22 24
FULL BODY LENGTH 28 29 30 31
SLEEVE LENGTH 8 ¼ 8.63 9.13 9.63
 

Unisex Ringer Tee:

8YRS     10YRS 12YRS
48-50 51-54 55-59
26 27 28

 

Youth Theme Park Shirt:

  XS S M L XL
Length (inches) 21 22 ½ 24 25 26 ½
Width (inches) 16 17 18 19 20

 

How will my order ship?

All domestic orders are shipped either USPS First Class or Priority, dependent on order weight. Shipping costs also include processing and handling expenses.

How long is turnaround?

All of our items are ready to ship, unless noted otherwise in listing description. Our current turnaround time is 1 week, unless noted differently. If you have not received your order within 14 days of shipment notification, please contact us at info@thedispatchco.com.

How do I care for my article of clothing?

The Dispatch Co. strives to bring you quality products for your everyday adventures, and in order to keep these products in their best shape, we advise following these care instructions:

①Turn garment inside out during washing/drying.

② Use cold water and wash on delicate.

③ Air dry or use the coolest setting on dryer.

For tie-dye shirts, wash separately. Hand washing would allow for the best wash with least amount of bleeding.

What if I have another question not listed above?

Please just contact us at info@thedispatchco.com if you have any further questions, and we will get back to you within 24 hours.